LA FONTAINE ROUILLEE TERMS & CONDITIONS / RENTAL CONTRACT
These terms and conditions detail our commitments to each other, and form your rental
contact with us.
In the event of dispute this rental contract is governed by French law and subject
to the jurisdiction of the French courts.
1.1 In these Terms & Conditions, "you", “your” and "your party" means all persons
named on the booking form including anyone who is added or substituted by mutual
agreement with us at a later date. The person completing the form is deemed to accept
responsibility for the rest of the party.
2.1 In these Terms & Conditions, "we" "us" "our" refers to Penny and / or Ray McClure,
or their designated local manager(s).
3.1 In these Terms & Conditions, “gîte(s)” means the rental property named on the
booking form and as generally described on www.lfrgites.com
4.1 On receipt of your booking request we will email you confirmation of the total
price payable, the amount of booking deposit required and the due date for the balance,
along with a link to our booking form if you have not already completed our online
reservation form; we reserve the right to correct errors in any advertiser’s prices
at this point.
4.2 Bookings are accepted subject to the requested dates still being available. Please
note at certain times of year we receive multiple enquiries for some dates; until
we receive a confirmed booking from you the dates will remain open for others to
4.3 These terms and conditions are linked to and form an integral part of our booking
form; you are deemed to have read, understood and agreed to these terms and conditions
when you email us your completed booking form.
4.4 When we receive your completed booking form, we will email our acceptance of
your booking and provisionally hold the reserved dates for 2 working days pending
payment of your booking deposit; failure to pay the booking deposit will void the
booking and release the dates.
4.5 When both your completed booking form and your booking deposit payment have been
received by us a confirmed booking will exist.
4.6 The rental price, optional extras selected and any advertisers fees, will be
fixed when your booking is confirmed by us; subsequent changes in our rates, or to
prices on third party advertisers’ websites, will not affect the total price payable
for any pre-existing confirmed booking.
4.7 Failure to make payments by the deadlines set out when booking will cancel your
booking (see section 8).
5. OUR RENTAL PRICE INCLUDES
5.1 Furnished gîte accommodation from 16:00 on your day of arrival until 10:00 on
your day of departure.
5.2 Utility costs, subject to reasonable household usage.
5.3 Beds made-up for your arrival in each bedroom booked.
5.4 Kitchen towels, tea towels, oven gloves and bath mats.
5.5 Reasonable change-over preparation of the gîte and grounds.
5.6 Local taxes.
5.7 Use of our advertisers Brittany Ferries discount code, on request, for your travel
to and from the gîte.
6. OUR RENTAL PRICE EXCLUDES
6.1 Commission charges/service & booking fees imposed by some third party advertisers
will be added to the total price payable if you choose to book via them rather than
requesting a booking directly through the link on our own website www.lfrgites.com
6.2 Charges for international bank transfers : you should process these transactions
with all fees pre-paid by you.
6.3 Service fees imposed by PayPal will be added at cost to your final balance if
you select this payment method.
6.4 Security bond (see section 7).
6.5 Bathroom towels : if you prefer not to bring your own, hired towel sets can be
selected as an optional extra when booking.
6.6 Cleaning other than reasonable change-over preparation : if required an end of
stay cleaner can be selected as an option when booking.
7. SECURITY BOND
7.1 Any security bond required by us will be detailed when booking.
7.2 The security bond will be returned to you within 14 days of departure, unless
repairs are required which cannot be priced in that time.
7.3 We reserve the right to make deductions from the security bond, attributable
(i) any charges due under section 6 that have not been pre-paid by you;
(ii) loss of, damage to, or breakage of : keys, locks, keysafes, fixtures, fittings,
furniture, sanitary-ware or garden equipment, during your stay, equal to the invoiced
cost of repair &/or replacement of the item(s) including associated labour &/or delivery
(iii) item(s) listed on the equipment inventory that are lost, damaged or broken
and not replaced by you;
(iv) removal and disposal of your household waste;
(v) cleaning, over and above normal changeover preparation if optional end of stay
cleaning has not been pre-booked;
(vi) excessive or unreasonable cleaning, beyond the standard time allocated for pre-booked
optional end of stay cleaning;
(vii) misuse of the fosse septique (see clause 9.5) or the wood burner resulting
in charges to us by outside agencies;
(viii) your unreasonably early arrival, or late departure on change-over day, unless
previously agreed to in writing;
(ix) unreasonable consumption of utilities (electricity, water or gas), including
charging of your electric vehicle.
7.4 If any deductions under clause 7.3 are necessary, we will provide an itemised
breakdown of the charges applied.
7.5 If you do not pay us the security bond, we reserve the right to invoice you for
any items would have been deductible from the bond.
7.6 Please note payment of a security bond does not limit your liability to us in
the event of major damage, including consequential damage. We strongly recommend
you hold comprehensive insurance both to cover unforeseen changes to your plans or
breakdown of your vehicle, and your liability for any loss or damage you cause us.
8. CANCELLATION AND CURTAILMENT
8.1 Non-payment of payments by the due date will result in the reservation being
treated as cancelled by you.
8.2 Cancellation by you before your arrival date will result in you forfeiting your
booking deposit payment which is strictly non-refundable and non-transferable.
8.3 Cancellation by you within 2 calendar months of your arrival date, or curtailment
by you after arrival, will be charged at the full booking cost.
8.4 In the unlikely event that we have to cancel your reservation prior to your arrival,
we will let you know as soon as this becomes necessary and offer you the choice of
a full refund within 7 days or alternative gîte accommodation, if available.
8.5 In the unlikely event that we have to cut short your reservation after arrival,
for reasons other than clauses 9.7 or 10.2, we will offer you the choice of a pro-rata
refund or alternative gîte accommodation, if available.
9. YOUR RESPONSIBILITIES
9.1 You are expected to leave the gîte accommodation, including the furniture, fittings,
facilities, equipment and grounds in the same general state of repair and condition
as at the commencement of the rental.
9.2 During your occupancy proper care must be taken of the gîte and its contents:
when you are not in the accommodation or the grounds (and on your departure) doors
and windows should be closed and locked, taps and gas appliances turned off, heaters
turned down to low settings, and your household waste should be bagged and disposed
of in communal roadside bins.
9.3 Your discovery of defects to the property, breakdown of equipment or appliances,
or items listed on the inventory but missing on arrival should be reported immediately.
Arrangements will be made for repair or replacement as soon as is reasonably possible.
You will be responsible for replacing or paying for any breakages, loss or damage
to the property not reported within 24 hours of your arrival, and / or caused during
your occupancy; including the replacement of lost keys.
9.4 In accordance with the strict limitations of our gite registration, guests cannot
use tents, caravans, other camping equipment or motor homes anywhere on our property.
9.5 As is common throughout most of rural France, our gîtes are serviced by fosse
septiques, nothing other than human waste, toilet paper and appropriate cleaning
fluids should be flushed down the WCs, and cooking oils, fats and grease must not
be poured down sinks.
9.6 For the comfort of all guests, smoking is strictly forbidden inside the gîte
accommodation, ashtrays are provided for smokers to use outside.
9.7 If you use our wi-fi connection to access the internet, you undertake not to
access illegal sites or carry out any illegal activities.
9.8 Parents are responsible for the entertainment, supervision, well-being and behaviour
of their children.
9.9 For the convenience of all guests sharing our parking spaces, trailers, caravans,
camper vans or motor homes cannot be parked anywhere on our property without our
prior written agreement.
10. PEOPLE USING THE PROPERTY
10.1 Under the terms of our gîte insurance we are required to keep an annual record
of all guests including your name and address, the names of all members of your party
and ages of any guest under 18.
10.2 Only the guests recorded as members of your party on the booking form may use
the gîte or the grounds.
10.3 We reserve the right to refuse entry or terminate rental of the gîte without
prior notice and without refund or compensation if:
(i) the number of guests stated on the booking form is exceeded,
(ii) the age of a child has been misrepresented,
(iii) a pet animal has accompanied you,
(iv) you, or a member of your party, deliberately damages the gîte,
(v) you, or a member of your party, causes unreasonable, serious or continual annoyance
or disturbance to occupants of neighbouring properties,
(vi) you, or a member of your party, smokes inside the gîte,
(vii) you, or member of your party, erects any camping equipment in our grounds,
(viii) you, or a member of your party, parks a caravan, camper van or motor home
in our parking space without our prior written agreement.
10.4 We will give you advance notice of any pre-scheduled visits by utility services,
gardeners or cleaners during your stay.
10.5 We, utility companies and emergency services must be given access to the gîte
if urgent maintenance or emergency assistance is required.
11. SECURITY AND VALUABLES
11.1 Valuables and personal property kept inside a gîte and vehicles parked outside
are at your own risk.
11.2 Personal belongings, left behind by you after your stay, will be stored by us
for one month pending you contacting us to request their return and advance payment
of postage costs. Items not reclaimed will then be disposed of.
11.3 If essential items of identity (passport, driving licence etc) are left behind
by you after your stay, we will attempt to contact you as soon as reasonably possible
after their discovery to enable you to return to the gîte to reclaim them or to make
appropriate recovery arrangements.
12. INFORMATION PROVIDED
12.1 We reserve the right to make modifications to the property specification that
are considered necessary in light of local operating requirements.
12.2 In the interest of continual improvement we reserve the right to alter items
either advertised or previously available, without prior notice.
12.3 We aim to provide as much information as possible to assist you in choosing
the appropriate gîte and getting the most from your stay, however, these opinions
are based on our personal preferences, or those of previous guests where relevant,
and do not form part of the contract.
12.4 Your contact details will not be sold on by us for commercial use by other parties.
12.5 We will provide your contact details to the ferry company if you request use
of our ferry discount code.
12.6 We will provide the relevant authorities with your contact details in the event
of an emergency, or breaches of clauses 9.7 or 10.3.
13.1 We cannot be held responsible for noise or disturbance originating beyond the
boundaries of our properties.
13.2 We cannot be held responsible for the reliability or outages of public utilities
such as water, electricity, telephone or ADSL.
13.3 We cannot be held responsible for delays, cancellations or curtailments to your
holiday due to industrial action, traffic problems, adverse weather conditions or
other factors completely beyond our control - please ensure you have adequate insurance
to cover such events.
13.4 Certain third party advertisers provide guests with instant booking and card
payment facilities, they then transfer payment to us after your arrival. Where we
receive a booking from one of these sources, we agree that our terms relating to
your payment timings are excluded when we accepting your booking from one of these
sources, however, it should be noted that all our other terms apply to your booking.
13.5 Commission, service & booking fees charged by certain third party advertisers
for instant bookings made via their websites are excluded from the amount we receive
for the booking, meaning the raised price you pay them is not the amount we receive
for your gîte rental.
13.6 Under no circumstances will our liability to you exceed the total amount we
receive for your gîte rental.
14. PET POLICY
14.1 La Fontaine Rouillee Gîtes are not suitable for guests wishing to bring pets
with them on holiday.